Effective Date: 1/Jan/2025
Welcome to HMS (hotelmenu.store). These Terms and Conditions govern your use of our website and services. By accessing or using HMS, you agree to comply with these terms. If you do not agree, please refrain from using our platform.
1. Definitions
For the purposes of these Terms and Conditions:
🔹 “Company,” “We,” “Our,” or “Us” refers to HMS, the provider of digital menu creation services.
🔹 “User,” “You,” or “Customer” refers to any individual or business accessing or using our services.
🔹 “Service” refers to the creation and delivery of digital menu files (PDF & PNG).
🔹 “Website” refers to our online platform available at hotelmenu.store.
2. Services Offered
HMS provides digital menu design services for hotels, restaurants, and cafes. Our services include:
✔ Custom menu creation in PDF & PNG formats
✔ Digital delivery via email or download link
✔ Revisions as per the agreed-upon terms
🚫 We do not provide printed menus or physical shipping services.
3. User Responsibilities
By using HMS, you agree to:
✔ Provide accurate and complete information when placing an order.
✔ Review and approve the menu design before final delivery.
✔ Ensure that you have the necessary rights to use any images, logos, or content provided for the menu design.
✔ Comply with all applicable laws when using our services.
🚫 Prohibited Actions:
❌ Using our service for illegal, fraudulent, or unauthorized purposes.
❌ Uploading copyrighted, offensive, or misleading content.
❌ Attempting to hack, disrupt, or modify our website or services.
If any violations are found, we reserve the right to terminate your access to our services without prior notice.
4. Ordering & Payments
4.1 Placing an Order
To order a digital menu, users must submit their design requirements and complete payment.
4.2 Pricing & Payment Methods
✔ Prices are displayed on our website or provided via a custom quote.
✔ Payments must be made in full before design work begins.
✔ We accept payments via UPI, bank transfers, and online payment gateways (as available).
4.3 Order Processing Time
⏳ Standard order completion takes 1-3 business days after final approval.
⚡ Express delivery may be available for an additional fee.
5. Digital Delivery & File Access
📩 Delivery Method: Completed menu files are sent via email or secure download link (Google Drive/Dropbox).
🚫 No Physical Shipping: Since our products are digital, there are no shipping charges or tracking numbers.
💾 File Storage: We store finalized menu files for 30 days in case you need to re-download them.
If you do not receive your files, check your spam folder or contact us at support@hotelmenu.store.
6. Revisions & Modifications
🔄 We allow [insert number] free revisions before final approval.
🔹 Any additional changes after final delivery may be subject to extra charges.
🔹 Major revisions that require a complete redesign will be treated as a new order.
7. Refund Policy
HMS offers refunds only in specific cases:
✔ Duplicate Payment: If you were charged more than once, we will refund the excess amount.
✔ Service Not Delivered: If we fail to deliver your menu within the agreed time.
✔ Unsatisfactory Service (Before Final Approval): Partial refunds may be issued based on the work completed.
🚫 No Refunds After Final Delivery: Once the digital menu is delivered, refunds will not be provided.
Refer to our Refund Policy for detailed terms.
8. Intellectual Property Rights
🔹 HMS retains ownership of the menu design templates, concepts, and original artworks used in the creation process.
🔹 Customers own the final menu file once delivered, but they cannot resell or redistribute HMS templates.
🔹 If you provide your own images, text, or logos, you confirm that you own or have the legal right to use them.
🚫 Unauthorized use, reproduction, or redistribution of our designs is strictly prohibited.
9. Limitation of Liability
🚫 HMS is not responsible for:
❌ Any technical issues or interruptions on our website.
❌ Loss or corruption of files after delivery.
❌ Customer printing errors (wrong paper size, quality, or colors).
❌ Any damages resulting from improper use of our digital files.
Our maximum liability for any claim is limited to the amount paid for the service.
10. Privacy & Data Protection
✔ We collect and use your personal information only to process orders and improve our services.
✔ We do not sell or share your data with third parties.
✔ Customers can request deletion of their data at any time.
Read our Privacy Policy for full details on data protection.
11. Termination of Service
HMS reserves the right to:
✔ Deny service to anyone who violates these Terms & Conditions.
✔ Terminate orders in cases of fraudulent activity.
✔ Refuse revisions if unreasonable requests are made.
If a violation occurs, no refunds will be provided for terminated services.
12. Changes to Terms & Conditions
HMS may update these Terms at any time. Changes will be posted on this page with an updated Effective Date.
Continued use of our services after modifications indicates acceptance of the new terms.
13. Contact Information
If you have any questions about these Terms, contact us at:
📩 Email: support@hotelmenu.store
📞 Phone: +91 9355454597
We appreciate your business and look forward to serving you! 🚀